Public Relations
Isabella Fernandez
Hospitality
Customer Service
Summary
Warm and motivated public relations student with a genuine passion for hospitality and customer care. Known for creating welcoming guest experiences through clear communication, empathy, and a calm presence in fast paced settings. Brings an optimistic, people first mindset and a sincere enthusiasm for supporting others.
Experience
Olive Garden – Cerritos, CA
Host June 2025 – Present
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Manage daily front-of-house operations and effectively prioritized tasks to ensure that host station runs smoothly
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Provide exceptional customer service by greeting guests in a professional and friendly manner
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Demonstrate accuracy and attention to detail when taking reservations and updating guest seating chart for 60+ tables
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Communicate effectively with manager and coworkers
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Support front-of-house operations and provided additional assistance wherever needed to ensure smooth service
Center for Community Engagement, CSULB - Long Beach, CA
Student Assistant August 2024 - Present
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Support staff in task execution to enhance team efficiency and meet project deadlines.
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Boost social media engagement to expand community reach and visibility.
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Organize community outreach events to foster local partnerships and participation.
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Collaborate with peers to achieve consistent task completion.
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Demonstrate a proactive attitude in supporting community initiatives, and contributed to a positive team environment.
Education
CALIFORNIA STATE UNIVERSITY, LONG BEACH (CSULB)
Bachelor of Arts in Public Relations Expected May 2027